Claims Handling

Claims Handling

As your appointed insurance brokers, in case of an insurance claim, we are here to negotiate with insurance companies, surveyors and loss adjusters on your behalf.


Motor Claims

The following documents are required:

1. A claim form will be provided by Jatco upon request. This is to be completed, signed and dated (date of accident). The original copy is to be sent to Jatco;

2. A copy of the driver’s driving licence (front and back);

3. The Warden or Police Report, and/or the completed Front to Rear Form which is to be filled in at accident site;

4. Once the driver at fault is established – the excess has to be paid immediately in order to be able to open a claim.


General Business Claims

General business claims vary in nature and different documentation is required depending on the claim in question. However an indication of documents required is listed hereunder:

1. Claim form;

2. Quotations, invoices & fiscal receipts;

3. Photos of damaged items;

4. Police report (where applicable);

5. Technician’s or engineer’s report;

6. Injury forms & Doctors reports.

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