When things go wrong and you are involved in an unexpected accident, disaster or other loss that is covered by your insurance policy, you can make a claim and contact us immediately to notify us.
The policy you buy is a promise of assistance when things go wrong, provided you fall within the policy’s terms and conditions. You need to lodge a claim to activate the insurer’s response. If your claim is accepted, the insurer will fulfil the promise it made in the policy. This is commonly through repairing or replacing damaged property or items.
When you make a claim on an insurance policy, you are formally notifying us, as your insurance brokers, and the insurance company that you have suffered a loss or damage that you believe is covered by the policy and you are requesting action. We will assist you in preparing your claim for the insurer to review and see if the event or circumstances are risks covered by the policy. You will need to provide proof it is a genuine claim and the insurer will need to be certain the claim satisfies the terms and conditions of your insurance policy. If your claim is accepted, the insurer will work out the value of the claim and provide the appropriate benefit specified in your insurance contract.