Jatco’s aim is to ensure that the highest standard of service is given, doing our very best to deal with your insurance requirements in the most efficient manner. However, concerns about some aspects of our service can occasionally arise. In such circumstances Jatco’s staff have wide authority to settle problems and will do everything they can to help. Your broker should be your first point of contact. In the unlikely event that your complaint is unresolved, please write to:
Ms Roberta Saglimbene, The Complaints Manager, Jatco Insurance Brokers PCC Limited, The Reed Centre, “Blue Harbour”, Ta’ Xbiex Marina, Ta’ Xbiex XBX 1027, Malta. The Complaints Manager will acknowledge your letter within 5 working days explaining how we will handle your complaint. You can rest assured that we will handle your complaint fairly and promptly.
Having received a reply from the above manager, if you are still not happy with the way in which a complaint has been handled, you may also refer your complaint to The Office of the Arbiter for Financial Services, 1st Floor, St Calcedonius Square, Floriana FRN 1530 Malta, Freephone (for local calls): 80072366, Tel: (+356) 21249245, email email@example.com. You can download a complaint form (available in Maltese and English) from www.financialarbiter.org.mt refer to the page “For Consumers” and proceed to “Submit a Complaint”.”
We assure you of our commitment where “individual attention you deserve” is our motto!