As your appointed insurance brokers we will do our utmost to get settlement of your claim as promptly as possible. When you make a claim you will need to provide enough proof of your financial loss under the policy. This may include proof of ownership of claimed items, police or medical reports, and receipts or invoices. If the insurance company needs more detailed information before making a decision, we will let you know what information they need. The insurance company might decide to appoint a loss assessor, loss adjuster, surveyor or an investigator to get more information. If an insurance claim is denied, the company must provide written reasons for the decision to deny the claim.